WHAT WE OFFER

Support Services

Our app maintenance services and hosting support provide peace of mind that your app remains secure and continues to work effectively, 24/7.

App Maintenance

At Wave, we are experts in maintaining iPhone, Android and web apps throughout their lifecycle. The web and mobile digital environment is continually advancing. Browser and operating system updates are released regularly and new devices launched. Wave offers a warranty period, along with a comprehensive suite of app support services afterwards – including operating system, device, and browser compatibility maintenance. We can tailor our app support services to your needs and also offer dedicated resources for future app enhancements.

Hosting Support

Our hosting support includes dedicated, shared and serverless cloud infrastructure setups. Our local team provides customisable support and maintenance for our hosted applications. Ranging from operating system and server software updates, backups and monitoring, we focus on fault-tolerance and security. 24/7. Our Melbourne-based app developers are experts in scalability, load balancing, and infrastructure monitoring – offering up to 99.9% uptime guarantee.

Security

We prioritise the security of your mobile and web app and its underlying data. We leverage Open Source technology platforms to build your app and we apply security patches and version updates to these core platforms regularly throughout the year. We can provide hourly or daily backups and offer a range of secure environments to build and host your app to suit your needs. Our apps are hosted on Amazon Web Services Cloud Infrastructure and upon request are available for third party security testing.

General Support

Since 2000, Wave has been providing exceptional client service and support. Our clients appreciate our flat structure, and access to our local team who are on-hand to ensure any issues with your web app or iPhone and Android app are resolved in a timely manner. We provide proactive account management to our clients including meeting with you regularly to provide industry insights, discuss the performance of your app, and work with you to enhance your app throughout its life.

CLIENT REVIEWS
At Wave we want to make lives better – and that includes for our clients. We do this by providing professional, reliable, and prompt support for your app.
OUR EXPERIENCE
Developing and maintaining business critical software and supporting infrastructure for our clients has been part of our DNA since Wave Digital was founded in 2000.

Book a FREE 30 minute consultation

Talk to our Managing Director about what’s involved in an app development project and get tailored advice on your app options.

SUPPORT PROCESS

Wave provides a warranty period after your app is launched. Once the warranty ends, we offer a comprehensive suite of app support services including operating system, device and browser compatibility maintenance. For example, we prepare for each major iOS and Android update and device release by performing a range of tests on your mobile app and fix any impaired or broken functionality as a result of the changes. For web apps, we provide a range of cloud infrastructure setups to suit specific needs.

FREQUENTLY ASKED QUESTIONS
What is your warranty period?

Once the first version of your app is built, your mobile or web app enters a 60 day warranty period. During this time, we will correct any bugs or defects in the software at no cost to you. After the warranty period has ended, we can provide ongoing proactive and reactive app support and maintenance. This ensures your web app or iPhone and Android app functions as intended and is kept secure.

Do you provide client training?

Yes. We empower our clients to do things themselves by providing training for technical and non-technical staff. The apps we build for our clients are often used to support internal business processes and service delivery activities and workflows. During app development, as your web apps and mobile apps are created, we work with your users to provide support and training to ensure a smooth integration within your business. This includes preparing system manuals where requested.

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